Users weren’t finding our help content so we built a resource that is visual, clear, accessible, and contextual.
Details about the Search Field plugin from Singleton Solutions.
How I’ve explained the Command Line to beginners The following is helpful documentation I produced in Gist for my data science students as they learned how their computer’s…
Our onboarding process was ad hoc so I put key material into an informative package that helps new hires learn.
Use Super Admin privileges to accommodate a VIP
I used our publishing platform to create a private site for logging helpful details about support sessions.
I periodically conduct content audits to overhaul the information that users access.
I set up simple entry forms to guide our testers through user stories, test cases, and acceptance criteria.
I played key roles in both phases of NYU IT’s change management effort
I set up a way for my team to document stuff that works or record knowledge about best practices.
WordPress at CUNY SQL at IRE HTML at CTS
Capture videos of your screen using QuickTime’s built-in features
