I have more than 20 years experience in media and technology from across industries and and locations, having worked in L.A., Atlanta, and NYC.
I am a technical communications person who has contributed to organizations in tech and content roles — always focused on meeting information needs of readers, users, learners, customers.
Background
I am a proud graduate of an HBCU, Morehouse College, where I earned a BA and learned ways to distinguish myself amid high competition. I went on to earn an MS from Pace University where I began my information technology path and became immersed in technical communication work.
Professionally, I worked in journalism after studying communications and publishing, and I soon got into technology early in my career. I worked in digital publishing and learned web development, then produced multimedia content at news sites, including TIME.com.
I gained other experience along the way: I used my writing skills at Pixod, a web design agency, producing proposals and marketing copy; I used my understanding of content management in a Webmaster role at a museum; I learned how data science is used in journalism and worked on the research desk at business news outlet, Crain’s New York.
Then I got an opportunity to teach web and data skills at CUNY Graduate School of Journalism. I applied my understanding of digital content and my balance of technology and communication skills to develop instructional media.
Today
My experiences have led me to NYU IT where I’ve worked since 2014. Here I get to use a combination of all my abilities:
- technical writing, technical communication, and documentation
- instructional media, education technology, and course design
- content management, knowledge management, information management
- digital product service design and top tier enterprise technical support
At NYU, I manage training, support, and communications for an enterprise web service. I support the WordPress-based Web Publishing service with accurate documentation and reliable sources of information.
My IT group works in partnership with NYU’s library division to support research and academic content development. We help our faculty clientele digitize their disciplinary information, converting it to various media formats and transferring it to our content management platforms. My core responsibilities in this cycle are mostly in the content management end.
I continue to work remote for NYU and I am now based in Los Angeles.